To The Point - Home Services Podcast

Fireside Chat with Titans of Home Services - Paul Kelly and Jonathan Bancroft

Feb 27, 2024
Industry titans Paul Kelly and Jonathan Bancroft share wisdom on customer-centric approach, leadership training, achievable growth goals, and avoiding contractor mistakes. Topics include building successful businesses, the value of training programs, and celebrating small wins for continuous improvement.
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ANECDOTE

Bancroft's Journey at Morris Jenkins

  • Jonathan Bancroft describes his 25-year journey at Morris Jenkins, starting as a coil scrubber apprentice.
  • He emphasizes the importance of Dewey Jenkins' mentorship and leadership philosophy in the company's success.
INSIGHT

Focus on Innovation

  • Morris Jenkins prioritizes innovation and customer ease of business over traditional HVAC services.
  • They view themselves as innovators of change, constantly seeking radical ways to improve customer experience.
ANECDOTE

Parker and Sons' Growth Story

  • Paul Kelly reflects on Parker and Sons' growth from $7 million to $250 million, despite constant internal challenges.
  • He highlights the surprising success amidst ongoing improvements and acknowledges others doing some things better.
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