Hidden Brain The Conversations that Bring Us Closer
Feb 17, 2025
In this engaging talk, Alison Wood Brooks, a behavioral scientist from Harvard Business School, dives into the art of navigating tough conversations. She shares insights on transforming anxiety into excitement and emphasizes the importance of empathy and emotional awareness. Alison discusses shifting from a persuasive mindset to one of receptiveness and the power of apologies in mending relationships. With personal anecdotes and practical techniques, she showcases how to approach sensitive topics effectively, fostering understanding and connection.
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The Heteronormative Comment
- Alison Wood Brooks shared a story about a student who approached her after class.
- The student pointed out that a comment she made felt heteronormative and exclusionary.
Emotional Responses
- Difficult conversations often evoke strong emotions like defensiveness and anxiety.
- Recognizing these feelings is crucial for navigating the conversation effectively.
Focus on Learning
- Instead of trying to persuade, focus on learning the other person's perspective.
- Ask questions to understand their viewpoint and why they feel a certain way.
