The Power of Apologies

Last week on the show, we looked at the science of conversation, and how even ordinary chats can involve a delicate dance of coordination. This week, we explore the discussions we all dread: the tough ones. Telling someone they treated us poorly. Demanding a raise. Taking away an elderly relative's car keys. We talk with Alison Wood Brooks about what makes difficult conversations difficult, and a series of psychological techniques to help you navigate them.

If you missed part one of our conversation with Alison, be sure to check it out! It's titled "We Need to Talk."  Shankar also mentioned our episode with Julia Minson, in which we discuss how to keep conflicts from spiraling. You can find that conversation here.