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DTC Podcast
Bonus: Glamnetic's Kevin Gould Gets Proactive About Customer Experience with Gorgias' Co-Founder, Romain Lapeyre
May 22, 2024
Kevin Gould from Glamnetic and Romain Lapeyre from Gorgias discuss scaling customer support with AI, boosting loyalty with personalized touches, and preparing for peak seasons like Black Friday. Learn how innovative customer support strategies can drive growth and satisfaction in e-commerce.
31:25
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Quick takeaways
- Swift responses in customer service build trust by acknowledging concerns promptly.
- Transition from reactive to proactive customer support empowers teams for effective service.
Deep dives
The Importance of Prompt Responses in Customer Service
Providing timely responses in customer service, even if without a full solution, builds trust as customers feel acknowledged. The podcast highlights the significance of swift interaction and meeting customer expectations. Responding promptly sets a positive tone, reassuring clients that their concerns are being addressed.
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