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8min chapter
Bonus: Glamnetic's Kevin Gould Gets Proactive About Customer Experience with Gorgias' Co-Founder, Romain Lapeyre
DTC Podcast
Enhancing Customer Experience and Feedback Utilization
The chapter emphasizes the value of customer success in product development through addressing negative feedback, engaging customers proactively, and leveraging community engagement. It also highlights the significance of incorporating customer feedback into product roadmaps and utilizing support interactions to enhance marketing strategies.
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