Romain Lapeyre

Romain Lapeyre, CEO of Gorgias, leads a customer service platform tailored for e-commerce. He reveals how Gorgias successfully acquired 10,000 SMB customers through innovative data-driven strategies. The conversation dives into the importance of tailored outbound sales techniques and optimizing customer experience using data insights. Romain shares key methods for measuring customer success and transforming it into a powerful marketing tool, showcasing how effective execution can drive impressive growth in a competitive landscape.

Joining the conversation are Romain Lapeyre, co-founder and CEO of Gorgias.io, a leading customer service platform for e-commerce, and Axelle Heems, Growth Ops Manager focused on partnership initiatives. They discuss how partnerships can significantly fuel company growth, sharing successful strategies like treating partners as VIPs. They highlight the value of collaboration in the SaaS sector, using real-world examples from companies like HubSpot. Expect insights on nurturing relationships and optimizing partnerships for impressive revenue gains!

Kevin Gould from Glamnetic and Romain Lapeyre from Gorgias discuss scaling customer support with AI, boosting loyalty with personalized touches, and preparing for peak seasons like Black Friday. Learn how innovative customer support strategies can drive growth and satisfaction in e-commerce.