

076 - Deep Dive: Therapy, Leadership and Invisible Pressures — with Marie Elena Rigo
Mar 30, 2020
Marie Elena Rigo, an executive coach specializing in conscious leadership and effective communication, joins the discussion. They dive into the struggles of leadership within a high-pressure environment, emphasizing emotional intelligence and the importance of sleep. Rigo shares insights on empowering teams through clear communication and the balance between nurturing and assertive styles. The conversation also touches on defining leadership responsibilities and the growth that comes from allowing team members to learn from their failures.
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Sleep, Stress, and Communication
- Poor sleep or disrupted biorhythms elevate cortisol levels, inducing a stress response state.
- This heightened stress can negatively impact communication and make reactions more intense.
Prioritizing EQ in Hiring
- Prioritize emotional intelligence (EQ) over technical skills when hiring, as EQ is harder to teach.
- Look for a 51% EQ to 49% technical skill ratio in candidates.
Hospitality vs. Service
- Service is the delivery of a product, while hospitality is how that delivery makes the recipient feel.
- Apply this principle to leadership by focusing on how communication makes your team feel.