
The Frictionless Experience
Why Innovation Labs Fail and How to Fix Them with Leslie Grandy (Ex-Amazon, T-Mobile, & Best Buy)
Apr 21, 2025
Leslie Grandy, a digital innovation expert who has worked with giants like Amazon and T-Mobile, argues that innovation labs often fail by isolating creativity from operations. She shares insights on democratizing innovation, emphasizing that everyone can contribute creatively, regardless of their role. Leslie also discusses how reframing failure as a learning opportunity fosters a culture of innovation. With her upcoming book, "Creative Velocity," she highlights the potential of generative AI as a partner in creative problem-solving, suggesting that collaborative efforts can lead to breakthrough ideas.
41:16
Episode guests
AI Summary
AI Chapters
Episode notes
Podcast summary created with Snipd AI
Quick takeaways
- Democratizing innovation is crucial as it bridges the divide between 'creative' and 'operational' employees, leveraging diverse insights for successful projects.
- Reframing failure as a learning opportunity fosters creativity across all roles, empowering employees to contribute to the innovative process.
Deep dives
Reframing Negativity in Innovation
This episode emphasizes the positive aspects of addressing potential failure points in innovative ideas. By considering how things could go wrong, teams can identify solutions and create more resilient projects, which ultimately may lead to greater innovations. The concept of 'creative in, creative out' highlights that innovative ideas often emerge from robust problem-solving discussions rather than spontaneous lightbulb moments. Thus, recognizing and embracing failure as a natural part of the creative process fosters an environment conducive to genuine innovation.
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.