The Frictionless Experience cover image

Why Innovation Labs Fail and How to Fix Them with Leslie Grandy (Ex-Amazon, T-Mobile, & Best Buy)

The Frictionless Experience

00:00

Transforming Retail Experiences with Technology

This chapter explores the transformation of customer experiences in retail through curbside pickup and geofencing technology. It features personal anecdotes that illustrate the balance between convenience and the potential discomfort of technology in customer interactions.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app