Building Automatic Continuity Programs To Maximize Company Value
Feb 9, 2024
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Authors John Warrillow and Robert Skrob discuss strategies for enticing and retaining subscribers, maximizing company value through automatic continuity programs, increasing conversion rates from free opt-ins, using trials to attract customers and build relationships, breaking down overwhelming tasks, predicting churn and understanding cash flow in subscription companies, and measuring customer acquisition costs and lifetime value.
Develop a value proposition that is 10 times more valuable than a one-time purchase to overcome subscription fatigue.
The onboarding period, typically the first 90 days, is critical in changing customer behavior and reducing churn rates.
Deep dives
Importance of Subscription Products
Subscription products can be challenging to sell, but they have the potential to increase revenue and create a loyal customer base. It is crucial to develop a value proposition that is 10 times more valuable than a one-time purchase to overcome subscription fatigue. Companies like Netflix and Amazon excel in creating a strong value proposition and leveraging onboarding strategies to engage and retain customers.
The Power of Onboarding
The onboarding period, typically the first 90 days, is critical in changing customer behavior and reducing churn rates. Companies that focus on engaging customers and providing a positive onboarding experience have higher retention rates. By utilizing markers to identify customers' commitment levels and ensuring they are actively using the product or service early on, subscription businesses can set the tone for a long-term relationship.
Metrics for Success
Two key metrics for subscription businesses are the LTV (Lifetime Value) to CAC (Customer Acquisition Cost) ratio and the months to recover CAC. The LTV to CAC ratio should be at least 3 to 1, indicating that the lifetime value of a subscriber is three times the cost to acquire them. Additionally, tracking the number of months it takes to recover the customer acquisition cost provides insight into the effectiveness and profitability of marketing efforts.
Building a Successful Subscription Model
To create a successful subscription model, companies should focus on delivering 10 times the value of a one-time purchase to customers. By offering a freemium option, providing trials, and implementing a comprehensive onboarding process, businesses can increase customer satisfaction, engagement, and overall retention rates. The key is to continuously sell throughout the customer journey and create a unique and valuable experience for subscribers.
If subscriptions are more difficult to sell than just a product, why is the subscription model so wildly popular today? John Warrillow, author of "Built To Sell", "The Automatic Customer" and, "The Art of Selling Your Business" knows perfectly well how much more massively valuable each loyal subscriber can be compared to a mere one-time buyer.
John Warrillow and Robert Skrob discuss some of their strategies for enticing, onboarding and retaining subscribers to their automatic continuity programs in order to create regular revenue and maximize company value.