Radical Candor: Communication at Work A Framework for Communicating Hard News (That Actually Works) 7 | 31
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Jul 30, 2025 Farrah Mitra, an executive coach and creator of the Communicating Change Framework, shares her insights on delivering tough news with empathy and clarity. She outlines a practical 4-step framework for leaders facing challenging conversations about layoffs and performance issues. Mitra discusses the importance of emotional intelligence in messaging, emphasizing that thoughtful communication can transform anxiety into constructive dialogue. Her approach blends radical candor with structured processes, making it easier for leaders to maintain trust during difficult times.
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Contrasting Personal Communication Stories
- Farrah Mitra shares two personal stories highlighting the impact of message delivery on emotional response.
- One was a miscommunicated genetic test, the other a well-handled open heart surgery announcement showing care and clarity.
Empathy Helps, Despite Fears
- Leaders avoid empathy in communication fearing it risks message clarity.
- But empathy helps people process decisions better and supports long-term engagement.
Structure Builds Communication Confidence
- Having a structured process creates confidence to have hard conversations.
- Structure supports courage and clarity for the emotional aspect of communication.
