Candor Coach and executive coach Farrah Mitra joins Amy Sandler to share her 4-step Communicating Change Framework—a practical guide for leaders navigating layoffs, performance conversations, or org changes. Learn how to deliver tough news with kindness, clarity, and confidence, without causing unnecessary harm. A must-listen for anyone leading through change with Radical Candor.
Get all of the show notes at RadicalCandor.com/podcast.
Episode Links:
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Chapters:
(00:00:00) Introduction
Amy introduces Farrah Mitra, Radical Candor coach and creator of the Communicating Change framework.
(00:01:49) Why This Matters
Two stories that highlight the power of how change is communicated.
(00:04:47) Framing Makes the Difference
How message delivery impacts emotional response.
(00:06:28) Goals of the Framework
The overarching goal of the Communicating Change framework.
(00:07:36) Why We Avoid Empathy
Why leaders struggle with human-centered communication during change.
(00:09:54) Structure Creates Confidence
Creating a process that facilitates courage and clarity in conversations.
(00:11:30) Communicating Change Framework
A framework that gives leaders direction during tough conversations.
(00:13:00) Coaching for Mindset Shifts
Coaching to focus on reframing how leaders feel before they speak.
(00:14:20) Reframing from Guilt to Partnership
A real coaching story shows how shifting mindset changes everything.
(00:17:51) Grief, Identity & Communication
Why emotional processing is key before delivering hard news.
(00:21:00) Clarifying the Message
Choosing a narrative that doesn't mix performance and role decisions.
(00:25:13) Focus on the Receiver
Questions to help reverse engineer empathetic communication.
(00:29:02) Helpful Phrasing Tips
Phrasing examples to tailor language to ensure authenticity and clarity.
(00:31:15) Empathy vs. Niceness
Thoughtfully using structure to communicate with clarity and compassion.
(00:35:24) Company-Wide Implementation
How one org made the framework part of their leadership culture.
(00:38:19) Why Empathy Still Wins
Human-centered communication prevents harm—even in tough moments.
(00:39:52) Connect with Farrah
Where to connect with Farrah and find her framework.
(00:41:11) Conclusion
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