TED Talks Daily Can AI make us more human? A social psychologist and a business leader answer | Heidi Grant and Barry Cooper
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Oct 3, 2025 Heidi Grant, a social psychologist focused on motivation and learning, joins Barry Cooper, president of NICE's CX division, to explore how AI can enhance human experiences. They discuss using AI in coaching and feedback, urging a growth mindset in the workplace. Both emphasize the importance of critical thinking and prompt engineering as essential skills. They advocate for employing AI to elevate human roles rather than replace them, and debate the balance between personalized content and shared experiences, highlighting AI's potential to foster healthier habits and emotional connections.
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Cultivate A Growth Mindset
- Be a ravenous, continuous learner and keep a growth mindset throughout your career.
- Update skills frequently because the pace of change, especially with AI, will not slow down.
AI Enables Consistent, Scalable Coaching
- AI can monitor every interaction and give consistent, objective feedback at scale instead of random human sampling.
- That creates precise areas for development and enables tailored, on-demand training.
Practice Difficult Conversations With AI
- Use AI-driven simulations to practice hard conversations and receive in-the-moment corrective feedback.
- Practice in low-threat environments to experiment and reduce evaluation anxiety.