Heidi Grant

Heidi Grant, a social psychologist focused on motivation and learning, joins Barry Cooper, president of NICE's CX division, to explore how AI can enhance human experiences. They discuss using AI in coaching and feedback, urging a growth mindset in the workplace. Both emphasize the importance of critical thinking and prompt engineering as essential skills. They advocate for employing AI to elevate human roles rather than replace them, and debate the balance between personalized content and shared experiences, highlighting AI's potential to foster healthier habits and emotional connections.

Heidi Grant, a motivational psychologist and author, dives into the behaviors that set high achievers apart. She emphasizes the importance of adopting a growth mindset and setting goals over relying solely on talent. Grant discusses willpower as a skill that can be developed, offering strategies to build resilience. She warns against the pitfalls of unrealistic optimism, advocating for a realistic approach to overcoming challenges. Her insights provide actionable strategies for both personal and professional success.

In this talk, Heidi Grant, a social psychologist focused on motivation and success, tackles the challenge of asking for help. She shares four practical rules to guide us through this often-daunting task, emphasizing clear communication and specificity in our requests. Grant discusses overcoming the common fears associated with seeking assistance, highlighting personal stories and research findings. She also underscores the importance of gratitude in nurturing relationships and fostering a supportive network, making help a mutually rewarding experience.