Barry Cooper

Heidi Grant, a social psychologist focused on motivation and learning, joins Barry Cooper, president of NICE's CX division, to explore how AI can enhance human experiences. They discuss using AI in coaching and feedback, urging a growth mindset in the workplace. Both emphasize the importance of critical thinking and prompt engineering as essential skills. They advocate for employing AI to elevate human roles rather than replace them, and debate the balance between personalized content and shared experiences, highlighting AI's potential to foster healthier habits and emotional connections.