When humans must stay in the loop

As AI continues to integrate into our workplaces, how do we ensure we don’t lose what makes us human? Social psychologist Heidi Grant speaks with NiCE's CX Division president Barry Cooper about why the current era of AI is misunderstood and how working with this new technology — instead of against it — can help you grow both inside and outside of your career. (This content is made possible by NiCE. It however does not necessarily reflect the views of NiCE.)

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