Elevate with Robert Glazer

Elevate Classics: Delta Air Lines CEO Ed Bastian

Aug 22, 2024
Guest
Ed Bastian
Ed Bastian, the CEO of Delta Air Lines, shares insights from over 25 years of aviation leadership. He discusses his journey from finance to Delta, emphasizing resilience in overcoming industry challenges. Bastian highlights the significance of a strong corporate culture and teamwork, especially during crises like COVID-19. He also addresses the recent backlash over changes to the SkyMiles program, stressing the importance of empathy and communication in maintaining customer loyalty. A fascinating look at leadership in the airline industry!
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Episode notes
1
Intro
00:00 • 2min
2
From Family Roots to Airline Leadership
02:16 • 9min
3
Navigating Challenges in Airline Leadership
11:44 • 4min
4
Navigating Crisis: Airline Resilience and Strategy
15:33 • 8min
5
Empowering Teams and Cultivating Culture in Aviation
23:48 • 4min
6
Navigating Challenges in the Airline Industry
27:43 • 15min
7
Navigating Backlash: Delta's Loyalty Program Changes
42:55 • 2min
8
Navigating Loyalty in the Skies
44:45 • 8min