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Elevate with Robert Glazer
Elevate Classics: Delta Air Lines CEO Ed Bastian
Aug 22, 2024
Ed Bastian, the CEO of Delta Air Lines, shares insights from over 25 years of aviation leadership. He discusses his journey from finance to Delta, emphasizing resilience in overcoming industry challenges. Bastian highlights the significance of a strong corporate culture and teamwork, especially during crises like COVID-19. He also addresses the recent backlash over changes to the SkyMiles program, stressing the importance of empathy and communication in maintaining customer loyalty. A fascinating look at leadership in the airline industry!
53:08
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Quick takeaways
- Ed Bastian's upbringing in a large family shaped his leadership style, emphasizing the importance of connection and responsibility.
- Bastian highlights the significance of strong company culture and employee relationships in recovering from industry crises like 9/11.
Deep dives
Leadership and Early Influences
Ed Bastian, CEO of Delta Airlines, shares insights about his upbringing as the oldest of nine in a close-knit family. Growing up in a home where his father was a dentist and his mother worked alongside him, Bastian was surrounded by people and developed an affinity for leadership and connection. His early experiences instilled in him a solid sense of responsibility and the importance of setting a high standard for others to follow. This foundation contributed significantly to his leadership style, which emphasizes valuing people and fostering strong relationships within the organization.
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