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2min chapter
Elevate Classics: Delta Air Lines CEO Ed Bastian
Elevate with Robert Glazer
Navigating Backlash: Delta's Loyalty Program Changes
This chapter explores the difficulties encountered with the recent modifications to the Delta SkyMiles program, focusing on the reactions from points enthusiasts. It emphasizes the importance of leadership, feedback, and the complexities of maintaining customer loyalty amidst change.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode