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8min chapter
Elevate Classics: Delta Air Lines CEO Ed Bastian
Elevate with Robert Glazer
Navigating Crisis: Airline Resilience and Strategy
This chapter emphasizes the critical role of disaster and scenario planning in the airline industry, detailing how preparation for seasonal challenges ensures operational success. It highlights the importance of quick decision-making, learning from mistakes, and fostering a strong company culture to enhance customer service and brand loyalty during crises.
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