This chapter emphasizes the critical role of disaster and scenario planning in the airline industry, detailing how preparation for seasonal challenges ensures operational success. It highlights the importance of quick decision-making, learning from mistakes, and fostering a strong company culture to enhance customer service and brand loyalty during crises.
Ed Bastian is one of the most accomplished leaders in the world today. He is the CEO of Delta Air Lines, a role he has held since 2016, and he has been a leader at the company for over 25 years. During Ed’s time as CEO, Delta has become the world’s most awarded airline, including being named the top-ranked airline by Wall Street Journal, Fortune and others. He was recently named Chief Executive magazine’s 2023 Chief Executive of the Year.
In this classic episode, Ed joined host Robert Glazer on the Elevate Podcast to discuss his leadership career, how he thinks about Delta's strategy and market position, how to build a world-class global culture, and much more.
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