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8min chapter
Elevate Classics: Delta Air Lines CEO Ed Bastian
Elevate with Robert Glazer
Navigating Loyalty in the Skies
This chapter explores the complications faced by Delta Air Lines in altering their loyalty program, showcasing the emotional turbulence among customers over perceived betrayals. It underscores the need for effective communication and humility in leadership to foster lasting loyalty and navigate feedback.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode