Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10
Introduction
00:00 • 2min
The Future of Chatbots
02:24 • 4min
The Role of AI in the Call Center
06:02 • 5min
The Importance of Integrating AI Services in the User Experience
10:36 • 5min
AI and the Call Center: A Design Challenge
15:31 • 2min
The Role of the Human in the Call Center
17:13 • 3min
The Trend to Text Messaging in Call Centers
20:40 • 5min
The Difficulties of AI in Speech Transcript Quality
25:37 • 4min
How to Summarize Your Transcripts to Avoid Failure
29:38 • 3min
The Importance of Designing AI
32:48 • 3min