The Role of AI in the Call Center

I think the real win for artificial intelligence is going to be the fact that there's all these key performance indicators that companies care about right like this might be handle time throughput customer satisfaction scores things like that. And I really think that's  the power of AI and as you mentioned we're in this great time in natural language processing models like GPT-3 make what seemed impossible a few years ago tangible at this point in time. We also have to take into account that the agents themselves are not just in the conversation they're doing a bunch of other tasks as they're having that conversation with you, so do you want to decrypt the automation piece? You know one of the things that