The Importance of Designing AI

Ryan: We need to design ais like everything else we have to design them into a journey that is that has all the right flavors for the consumer for the agent and whoever else involved in that it is. He says AI hallucinate not often well hopes but sometimes they hallucinate and and we just need to put the right sensible governance around them so they can be doing their best. And when it's not their best it's okay because it's built into into the journey, he adds. "We've spent a lot a lot of this has been an amazing session," Ryan concludes. 'I really enjoyed it"