The Future of Chatbots

The purpose of these systems primarily is to just understand why you're calling in right. Gather as much information as possible so that when your call gets to that agent it can be handled effectively. And even there AI is going to play a huge role and this can be things like suggesting to the agent what flow to follow, what knowledge-based articles to look atEven what to say next and what to do next,. What tools to open and all these things because the machine learning models are trained on a huge amount of data.