The Role of the Human in the Call Center

The role of the human in all of this right um and so I'd love to hear your view. How do you see the the when we talk about human in the loop how does how does it work for you guys? We have a study called the CX2human factor, which shows that agents are happier with their job than if they were not working under an artificial intelligence system. Accenture: By reducing handle time we are seeing an increase in customer satisfaction. The AI is both getting customers through faster but also giving the agents the right tools to make sure that they get through faster too.