CXOTalk Data-First Operations: A Zoho Playbook for Measurable Outcomes | CXOTalk #891
Aug 27, 2025
Parle Johnson, Chief Nerd at Nuvia Smiles, discusses streamlining operations across 40 dental implant locations using Zoho. He highlights the power of centralized data in enhancing customer experience while reducing app sprawl. The conversation touches on the importance of collaboration between IT and business leaders to drive productivity and improve decision-making. Johnson emphasizes that prioritizing data quality over aesthetics can transform business operations, enhancing compliance and ultimately benefiting both employees and customers.
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Centralize Data For Decision Power
- Centralizing data into Zoho Analytics turned scattered information into actionable business intelligence.
- That visibility empowered executives to make better operational decisions quickly.
From 80+ Apps To A Common Problem
- Nuvia began with over 80 apps because each location picked tools independently.
- That app sprawl created data fragmentation and operational complexity they had to resolve.
Bridge IT And Business With A Journey Team
- Use a product-owner or committee-based user-journey approach to bridge IT and business gaps.
- Schedule regular meetings to translate business needs into clear IT/developer tasks.