Secrets of Staffing Success

[Stage] Mike Cleland - Can We Stop the Staffing Industry's 3-Year Decline?

Mar 24, 2025
Mike Cleland, founder of Charted Path, shares his 30 years of staffing industry wisdom. He discusses the accountability gap causing underperformance and the shift from order-taking to proactive selling. The conversation dives into the crucial role of leadership in fostering resilience and sales culture, emphasizing the characteristics of thriving firms. Mike also addresses the challenge of toxic high-performers and provides insights on building high-performing teams, making this a vital listen for industry leaders and newcomers alike.
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INSIGHT

Industry Underperformance

  • The staffing industry underperforms due to an accountability breakdown and atrophied sales efforts.
  • Strong sales cultures and proactive executives are crucial for success, especially during economic downturns.
ADVICE

Proactive Selling

  • Transition from order-taking to proactive selling to control your company's future.
  • Selling is proactive and requires a different mindset to handle rejections effectively.
INSIGHT

Resilience and Rejection

  • Early success can hinder resilience, making it hard to bounce back from rejection.
  • Newcomers are more adaptable because rejection feels normal to them, unlike those used to success.
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