The Diary Of A CEO with Steven Bartlett cover image

The Diary Of A CEO with Steven Bartlett

The Marketing Secrets Apple & Tesla Always Use: Rory Sutherland

Aug 1, 2022
Join Rory Sutherland, vice chairman of Ogilvy UK and author of "Alchemy," as he unravels the nuances of marketing through a behavioral lens. He discusses how perception shapes value, the concept of scarcity, and why some ideas resonate while others don't. Rory reveals the importance of personal branding, the irrational nature of decision-making, and the fascinating psychological triggers that influence consumer behavior. Prepare for a lively conversation filled with innovative insights on what truly drives success in business!
01:40:44

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • Focusing on improving how people feel rather than pursuing rational improvements can greatly enhance customer satisfaction and create breakthroughs in value creation.
  • Providing a map that shows the location of a taxi can reduce stress and instill a sense of confidence, demonstrating the power of perception in shaping customer experience.

Deep dives

Psychology over Rational Improvement

The podcast episode highlights the importance of psychology in creating value and improving customer satisfaction. It emphasizes that businesses should focus on improving how people feel rather than solely pursuing rational improvements. For example, instead of making a train faster, making the journey more enjoyable can greatly enhance customer satisfaction. This reframing of value creation can lead to significant breakthroughs and positive perceptions. The episode also discusses the power of perception and the psychological impact of factors such as uncertainty and trust on consumer experience.

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