The Diary Of A CEO with Steven Bartlett cover image

The Marketing Secrets Apple & Tesla Always Use: Rory Sutherland

The Diary Of A CEO with Steven Bartlett

CHAPTER

Perceptual Value in Marketing

This chapter examines how marketing influences perceived value through storytelling and context, focusing on the psychological factors that enhance customer satisfaction. It discusses innovations like Uber's map feature that reduce uncertainty and build trust in service industries, contrasting traditional trust methods with modern technology. The chapter also explores the appeal of meal delivery services, illustrating how convenience and effort can enhance consumer experiences and perceptions.

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