14min chapter

The Diary Of A CEO with Steven Bartlett cover image

The Marketing Secrets Apple & Tesla Always Use: Rory Sutherland

The Diary Of A CEO with Steven Bartlett

CHAPTER

Perceptual Value in Marketing

This chapter examines how marketing influences perceived value through storytelling and context, focusing on the psychological factors that enhance customer satisfaction. It discusses innovations like Uber's map feature that reduce uncertainty and build trust in service industries, contrasting traditional trust methods with modern technology. The chapter also explores the appeal of meal delivery services, illustrating how convenience and effort can enhance consumer experiences and perceptions.

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode