The Science of Scaling

Create a Billion Dollar Sales Culture w/ Greg Holmes (CRO, Zoom)

31 snips
Apr 2, 2025
In this discussion, Greg Holmes, the Chief Revenue Officer at Zoom and its first sales hire, shares insights from his journey in building a billion-dollar sales culture. He emphasizes the crucial difference between product-market fit and go-to-market fit. Greg reflects on team dynamics, highlighting the importance of customer-centric strategies and cultural happiness in driving success. He also discusses lessons learned while transitioning from WebEx to a startups and the impact of Zoom during the pandemic, underscoring the need for connection and collaboration.
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ANECDOTE

Canada Pitch

  • Greg Holmes, Zoom's first sales hire, was initially noticed for his initiative in pitching a Canada-focused business unit at WebEx.
  • This experience showcased his zero-to-one building capabilities and vision, leading to his referral and eventual hiring at Zoom.
ADVICE

Category over Company

  • Prioritize the category over the company when choosing a job.
  • Focus on industries with growth potential, as even if the company fails, the experience will be valuable.
ANECDOTE

Early Zoom Team

  • When Greg Holmes joined Zoom, the team consisted of 13 engineers in China, Eric Yuan, a head of product, and a support person.
  • Notably, a support person was hired before a sales rep, demonstrating Zoom's early focus on customer success.
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