Real Talk with Zuby

#324 Chris Voss - FBI Negotiation Tactics For Success

Aug 15, 2024

Chris Voss, a former FBI hostage negotiator and CEO of The Black Swan Group, shares his fascinating journey into law enforcement. He dives into the best and worst negotiation tactics, emphasizing the crucial role of empathy in communication. Voss discusses how technology impacts our ability to convey tone and understanding. He also reflects on the importance of interpersonal relationships and how effective negotiation can lead to success in both professional and personal life. Tune in for valuable insights that could transform your approach to negotiation!

01:02:44

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Episode guests

Chris Voss

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Episode notes

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Quick takeaways

Chris Voss emphasizes emotional intelligence and understanding others' perspectives as crucial for successful negotiation outcomes.

The art of active listening is essential for fostering deeper connections and avoiding misunderstandings in communication.

Voss distinguishes empathy from sympathy, highlighting that true empathy fosters trust and constructive dialogue in contentious discussions.

Deep dives

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Intro

2min

The Art of Negotiation: Insights from a Former FBI Negotiator

3min

Unlocking Health with a Convenient Nutritional Solution

2min

From Aspiration to Negotiation: The Journey of Crisis Intervention

14min

The Power of Communication and Connection

21min

The Power of Empathy

12min

Negotiation and Marketing: Lessons in Leadership

9min

Building Global Connections Through Collaboration and Empathy

2min

Chris Voss is a former FBI hostage negotiator, CEO of The Black Swan Group, and co-author of the bestselling book ‘Never Split the Difference’. Zuby and Chris sit down to discuss the art of negotiation and how it can lead to a more successful life. Chris shares his early days and how he got into the FBI, the best vs worst negotiating tactics, and how technology impacts empathy and the nuance of communication.

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Timestamps:

(00:00) Introduction

(04:05) Chris’ journey to the FBI

(12:23) Negotiating scenarios

(17:39) Best vs worst negotiation responses

(26:19) Conveying tone via tech

(30:55) Truth convergence

(44:14) Empathy today

(51:01) Empathy in the West

(54:25) Interpersonal relationship advice

(01:02:13) Outro

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