The Power of Empathy

Chris Voss is a former FBI hostage negotiator, CEO of The Black Swan Group, and co-author of the bestselling book ‘Never Split the Difference’. Zuby and Chris sit down to discuss the art of negotiation and how it can lead to a more successful life. Chris shares his early days and how he got into the FBI, the best vs worst negotiating tactics, and how technology impacts empathy and the nuance of communication.

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Timestamps:

(00:00) Introduction

(04:05) Chris’ journey to the FBI

(12:23) Negotiating scenarios

(17:39) Best vs worst negotiation responses

(26:19) Conveying tone via tech

(30:55) Truth convergence

(44:14) Empathy today

(51:01) Empathy in the West

(54:25) Interpersonal relationship advice

(01:02:13) Outro

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