Troubleshooting Agile Mo’ Complaints, Mo’ Better
Jul 7, 2021
Discover the surprising benefits of encouraging more complaints in teams. Increased complaints can signal higher psychological safety, offering key insights for improvement. The discussion dives into Toyota's Andon system, showcasing how fostering a culture of continuous learning trumps mere performance metrics. Hear about transforming team culture by valuing open communication and feedback, revealing how empowering employees to voice challenges enhances overall performance. It’s a fresh perspective on navigating team dynamics and operational growth.
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Shocking Coaching Anecdote
- A leader coaching session shocked when told to aim for an increase in complaints.
- Increasing complaints indicates psychological safety and engagement in improvement.
Learning Frame Boosts Performance
- Framing situations as learning, not performance, boosts creativity and sustained improvement.
- Leaders should foster environments emphasizing learning to achieve high performance.
Toyota Andon Light Story
- Toyota's Andon light lets any worker stop the production line to report problems.
- Fewer pulls signal hidden issues, prompting increased line speed for more errors to learn from.
