Squirrel and Jeffrey shock a leader they're coaching by telling him to aim to increase complaints. It turns out that Amy Edmondson, ALCOA, and Toyota all agree with this seemingly counterintuitive advice.
SHOW LINKS:
- Amy Edmondson, Teaming: https://www.goodreads.com/book/show/7023600-teaming
- Andon light: https://en.wikipedia.org/wiki/Stack_light
- Toyota Kata: http://www-personal.umich.edu/~mrother/Homepage.html
- Paul O’Neill: https://en.wikipedia.org/wiki/Paul_H._O%27Neill
- Idealcast episode 7: The Topography of Problems and the Importance of Distributed Problem Solving (Part 2) : https://itrevolution.com/the-idealcast-episode-7/
- Invite to the Agile Conversations Slack: https://join.slack.com/t/agile-conversations/shared_invite/zt-nuw1f84n-62CQworE~PpuR7WOUCZp4g
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