Mo’ Complaints, Mo’ Better
Troubleshooting Agile
00:00
Empowering Voices: Transforming Team Culture
This chapter delves into the challenges of scaling a team and highlights how addressing complaints can lead to operational improvement. It emphasizes the importance of psychological safety and open communication, showcasing the impact of a managerial shift that values feedback from critics. The discussion draws on successful case studies, stressing that empowering employees to speak up about challenges can enhance overall performance and foster a culture of continuous learning.
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