The SaaS Podcast - SaaS, Startups, Growth Hacking & Entrepreneurship cover image

The SaaS Podcast - SaaS, Startups, Growth Hacking & Entrepreneurship

412: Tilled: How Firing Customers Helped Build a 7-Figure SaaS - with Caleb Avery

Sep 19, 2024
Caleb Avery, founder and CEO of Tilled, discusses pivotal strategies for building his PayFac-as-a-Service platform. He shares insights on validating SaaS concepts and the significance of knowing your ideal customer. Caleb reflects on the transformative decision to let go of underperforming clients, leading to enhanced business quality. Furthermore, he emphasizes leveraging LinkedIn for customer acquisition through authentic storytelling and personal engagement, and the vital role of channel partnerships in driving growth.
51:39

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • Caleb Avery emphasized the importance of adaptability in marketing, showcasing how personal branding on LinkedIn drove 95% of leads for Tilled.
  • The strategic decision to fire non-ideal customers allowed Tilled to focus on its ideal customer profile, resulting in 500% year-over-year growth.

Deep dives

The Birth of Tilt and Initial Challenges

Caleb Avery founded Tilt in 2019 after identifying a gap in the market while consulting for vertical software platforms. He recognized that many of these companies were leaving significant revenue on the table by using payment processors like Stripe, which charged higher fees than necessary. The initial product launch, however, faced numerous challenges, requiring 18 months of rebuilding to create a competitive offering. This lengthy development phase highlighted the complexity of payment infrastructure and the high standards required to operate in a competitive landscape.

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