412: Tilled: How Firing Customers Helped Build a 7-Figure SaaS - with Caleb Avery
Sep 19, 2024
auto_awesome
Caleb Avery, founder and CEO of Tilled, discusses pivotal strategies for building his PayFac-as-a-Service platform. He shares insights on validating SaaS concepts and the significance of knowing your ideal customer. Caleb reflects on the transformative decision to let go of underperforming clients, leading to enhanced business quality. Furthermore, he emphasizes leveraging LinkedIn for customer acquisition through authentic storytelling and personal engagement, and the vital role of channel partnerships in driving growth.
Caleb Avery emphasized the importance of adaptability in marketing, showcasing how personal branding on LinkedIn drove 95% of leads for Tilled.
The strategic decision to fire non-ideal customers allowed Tilled to focus on its ideal customer profile, resulting in 500% year-over-year growth.
Deep dives
The Birth of Tilt and Initial Challenges
Caleb Avery founded Tilt in 2019 after identifying a gap in the market while consulting for vertical software platforms. He recognized that many of these companies were leaving significant revenue on the table by using payment processors like Stripe, which charged higher fees than necessary. The initial product launch, however, faced numerous challenges, requiring 18 months of rebuilding to create a competitive offering. This lengthy development phase highlighted the complexity of payment infrastructure and the high standards required to operate in a competitive landscape.
The Importance of Pivoting and Personal Branding
When the pandemic disrupted traditional sales channels, Caleb pivoted Tilt's marketing strategy to focus on content marketing and building his personal brand on LinkedIn. Initially starting with under 500 followers, he grew this to 17,000 by sharing insights and personal stories, which ultimately drove 95% of the company's lead generation in its first year. This focus on personal branding not only enhanced visibility but also established deeper connections with potential customers and investors. The lessons learned from this pivot emphasized the value of adaptability and authenticity in marketing.
Defining Ideal Customer Profiles for Growth
As Tilt began to gain traction, the team faced challenges with product-market fit, finding that not all initial customers were ideal matches. They implemented a data-driven approach to analyze client success, leading to the decision to fire non-ideal customers and redefine their ideal customer profile (ICP). This strategic focus allowed Tilt to concentrate resources on businesses that truly benefitted from their solutions, resulting in a remarkable 500% year-over-year growth. The experience underscored the necessity of clarity in target markets for sustainable growth.
Leveraging Channel Partnerships for Expansion
Channel partnerships emerged as a critical growth strategy for Tilt, particularly when they established relationships with independent sales organizations (ISOs). These partners sought better payment solutions for their clients and were incentivized through commission on net revenue. A notable success came after Caleb appeared on a podcast, resulting in 36 resellers reaching out to Tilt within 24 hours. By providing training and resources, Tilt empowered these partners to effectively promote their services, significantly enhancing customer acquisition efforts.
Caleb Avery is the founder and CEO of Tilled, a PayFac-as-a-Service platform that helps B2B software vendors embed and manage payment processing for their customers.