Listen to Martin Lindstrom discuss the importance of common sense and empathy in business and branding, sharing insights on creativity, reducing passenger anxiety in air travel, promoting open-mindedness on social media, embracing inner child for creativity, and optimizing productivity through 'water moments'.
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Quick takeaways
Empathy is crucial for building connections in business and branding.
Innovation can arise from combining ordinary elements in unconventional ways.
Maintaining creativity involves recognizing and nurturing moments of innovative thinking.
Deep dives
The Power of Empathy in Building Relationships
Empathy plays a crucial role in building connections. This podcast episode shared a story about a young girl with asthma who used a simple straw to create empathy and establish friendships. By making management breathe through a straw to simulate the experience of asthma, a profound realization of empathy was sparked, leading to a shift in perspective and understanding of the patients' struggles.
Innovation Through Unconventional Insights
Innovation often stems from unconventional insights. The podcast highlighted the importance of creativity by combining ordinary elements in new ways. An example involving an airline demonstrated how a small change in process, such as leaving seat armrests up during cleaning, led to substantial time savings and improved operational efficiency.
Maintaining Creativity Through Personal Reflection
Maintaining creativity requires personal reflection and understanding of one's creative moments. The concept of the 'water moment' was discussed, emphasizing the significance of identifying the times when creativity flourishes, such as in the shower. By prioritizing and nurturing these creative intervals, individuals can enhance their innovative thinking.
The Importance of Common Sense in Decision-Making
Common sense is crucial in decision-making and problem-solving. The podcast emphasized the necessity of infusing common sense into organizations by viewing situations from an 'outside-in' perspective. By focusing on empathy, understanding, and practicality, individuals and organizations can navigate complex challenges with a clear and rational mindset.
Embracing Your Inner Child for Continuous Growth
Embracing your inner child is key to fostering continuous growth and creativity. The twin self concept was discussed, highlighting the idea that individuals have an 'inner age' frozen within them. By tapping into the curiosity and creativity of their inner child, people can approach challenges with a fresh perspective and maintain a sense of wonder and innovation.
Martin Lindstrom is one of the world’s leading thinkers on branding, culture and personal transformation. He’s the founder and chairman of the Lindstrom Company, the world’s leading brand and culture transformation group. He is the author of seven New York Times bestselling books, was named one of TIME Magazine’s 100 Most Influential People, and has been named one of Thinkers50’s top 50 Business Thinkers for three years running.
In this classic episode of the Elevate Podcast, Martin sat down with Robert Glazer to discuss his wide-ranging career, his book, The Ministry of Common Sense, and how to bring common sense and empathy to your business, branding and career.