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10min chapter
Elevate Classics: Martin Lindstrom on Common Sense in Business and How To Stand Out
Elevate with Robert Glazer
Reducing Passenger Anxiety in Air Travel
Exploring strategies to address passenger anxiety by improving communication and transparency in the airline industry, with examples from Swiss international airlines and Southwest Airlines. Emphasizing the impact of small procedural changes and the importance of empathy in decision-making post-pandemic.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode