BigDeal #57 Number 1 Communication Expert: Stop Doing this… People Will Like You More | Jefferson Fisher
153 snips
Apr 23, 2025 
Jefferson Fisher, a fifth-generation trial attorney and author of The Next Conversation, dives into the intricacies of communication, conflict resolution, and emotional intelligence. He tackles toxic behaviors and the dynamics of adult relationships, emphasizing the importance of calm energy in leadership. Fisher shares strategies for navigating difficult conversations, recognizing when to assert oneself, and the power of emotional expression. With insights on likability and the art of listening, he encourages a mindset focused on authentic connections for more productive interactions.
AI Snips
Chapters
Books
Transcript
Episode notes
Stop Complaints with Questions
- To handle complaints, encourage the complainer to keep talking with prompts like "what else?" to uncover root causes.
- Then ask them to suggest solutions to shift from complaining to problem-solving.
Diffuse Bullies with Questions
- When dealing with bullies, ask them to repeat their rude comment to defuse their impact.
- Follow by questioning their intent to expose their behavior and regain control.
Adult Bullying Mirrors High School
- Adult workplace bullying resembles high school dynamics; unmet needs fuel toxic behavior.
- Recognize bullies often steal self-esteem, not lunch money, impacting your confidence deeply.
