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#1 Communication Expert: Stop Doing this… People Will Like You More | Jefferson Fisher

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Navigating Emotions in Conflict

This chapter explores the natural complexity of crying during workplace conflicts and the importance of emotional expression. It emphasizes the need to respond with empathy while maintaining assertiveness and highlights the role of emotional intelligence and genuine interaction in communication. Additionally, the chapter addresses the significance of warmth and positive demeanor in enhancing interpersonal relationships and fostering cooperation.

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