The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom Shep Hyken on getting customers to come back again and again
Sep 23, 2021
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10
Introduction
00:00 • 2min
The Most Important Measurement Is Customer Behavior
01:57 • 2min
What's the Difference Between a Repeat Customer and a Loyal Customer?
04:11 • 3min
Building Relationships With Your Customers
07:23 • 4min
The Six Step Process to Building a Customer Relationship
11:49 • 5min
How to Get Your Customers to Say, I'll Be Back and Come Back
16:30 • 2min
Customer Service Is a Disservice to Customer Service
18:20 • 4min
Can't Automate a Relationship?
21:51 • 2min
The 20 21 a C a Report
23:58 • 3min
Strategic Coach - The Key Event That Helped You Scale Professionally
27:23 • 3min