The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

​​Shep Hyken on getting customers to come back again and again

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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The Six Step Process to Building a Customer Relationship

There's a six step process to creating this, i'll be back happen processn wa. Ask yourself the question why would someone do business with me? And realize, if you don't have anything different, all you are is a commodity. Now comes the fun part, which is what you did number four. Step four is to get a group of people and look at different businesses outside of your industry. What are they doing that you're not doing, that you should be doing? And now you're keeping up with the competition. But don't just copy them. The reason you don't want to is, once again,If you do that, you're back into a commodity trap

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