The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

​​Shep Hyken on getting customers to come back again and again

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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What's the Difference Between a Repeat Customer and a Loyal Customer?

What's the difference between a repeat customer and a loyal customer? Sure, a great question. And and it ties exactly into the behavior. Repeat business is tied to this idea. What does a repeat customer look like? Now, once we understand that they are a repeat customer, we need to understand why they're there. Are they coming back as they like our low prices? Or are they coming to us because we're just more convenient? We have great people. We never let them down.

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