Worklife with Adam Grant How to build a great culture with restaurateur Danny Meyer
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Aug 6, 2024 
In this engaging discussion, Danny Meyer, the visionary behind Shake Shack and Union Square Hospitality Group, shares his journey from launching Union Square Cafe to becoming a culinary titan. He emphasizes building a culture of generosity and care in the workplace, highlighting the importance of hiring individuals who treat others well. Meyer also discusses innovative strategies for retaining restaurant staff, particularly post-COVID, and the significance of creating a supportive environment that fosters growth and enhances customer satisfaction.
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Insecure Beginnings
- Danny Meyer's founding philosophy stemmed from insecurity as a young, first-time boss.
- His early leadership style was unintentionally servant leadership, prioritizing being liked.
Using Your Words
- Use clear communication to establish expectations from the beginning.
- Explain what behaviors lead to success and what behaviors don't.
Beyond Family Values
- Replace "family values" with "expected behaviors" in company culture.
- This shift promotes accountability and clarifies that a restaurant is a business, not a family.
