562. How to Succeed at Failing, Part 2: Life and Death
Oct 19, 2023
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Join Amy Edmondson, a Harvard leadership professor, Carole Hemmelgarn, patient safety advocate, and Gary Klein, a cognitive psychologist, as they dive into the intricate world of medical failure. They discuss profound stories that unveil systemic issues in healthcare, emphasizing the need for transparency and communication to prevent tragedies. The conversation also explores how to learn from failures constructively, shifting focus from blame to understanding, and highlights the role of resilience and relationships in navigating setbacks for greater innovation.
Failure is a crucial part of scientific research and entrepreneurship, leading to significant advancements.
Effective communication and collaboration are essential for the success of large-scale projects.
Creating an environment where failure is not stigmatized encourages innovation, learning, and growth.
Deep dives
The Importance of Learning from Failure
The podcast episode highlights the significance of learning from failure and its role in various fields. It emphasizes the importance of embracing failure as a stepping stone towards success. Carol Hemelgarn narrates the tragic medical failure that changed her life and her subsequent advocacy work in patient safety. The episode also explores the spectrum of causes of failure, as described by Amy Edmondson, ranging from blame-worthy acts to praiseworthy experimentation. Moreover, Bob Langer discusses the role of failure in scientific research and entrepreneurship, emphasizing the need to persist and the potential for failure to lead to significant advancements.
Lessons from a Massive IT Failure
The podcast recounts the failure of the National Health Service's IT project in the UK, known as Connecting for Health. The project's centralized top-down approach and lack of engagement with local institutions contributed to its failure. The rapid pace and poor contract design also played a role. The failure demonstrates the need for effective communication, collaboration, and an understanding of the complexity involved in large-scale projects. It highlights the difference between failure in the research and entrepreneurial spheres, where resilience and embracing failure are often crucial for success.
Bob Langer's Journey of Persistence
National Medal of Technology and Innovation recipient Bob Langer shares his personal experiences with failure and perseverance. He describes multiple failures in securing research grants and finding a job as an assistant professor. Langer emphasizes that failure is intrinsic to scientific research, and despite setbacks, his belief in making a difference and the visual evidence of progress helped keep him motivated. He also discusses failure in entrepreneurship, his role as a mentor, and the importance of learning from each failure for personal and societal growth.
Understanding and Analyzing Failure
The podcast delves into how failure is perceived and addressed in research and entrepreneurial contexts. It explores the value of understanding the causes of failure and shares insights from Amy Edmondson's failure spectrum, which encompasses phenomena such as sabotage, inability, task challenge, and experimentation. The episode discusses the benefits of openly discussing failure, embracing experimentation, and distinguishing between blameworthy actions and praiseworthy attempts. It also raises the question of where the line between perseverance and quitting lies in the face of failure.
The Cultural Significance of Failure
The podcast examines the cultural attitudes toward failure and the consequences of embracing or stigmatizing it. It highlights how different cultures and societies handle failure, with a focus on the United States' acceptance of failure as an essential part of the scientific and entrepreneurial processes. The episodes underscore the importance of creating an environment where failure is not stigmatized to encourage innovation, learning, and growth.
In medicine, failure can be catastrophic. It can also produce discoveries that save millions of lives. Tales from the front line, the lab, and the I.T. department.
Amy Edmondson, professor of leadership management at Harvard Business School.
Carole Hemmelgarn, co-founder of Patients for Patient Safety U.S. and director of the Clinical Quality, Safety & Leadership Master’s program at Georgetown University.
Gary Klein, cognitive psychologist and pioneer in the field of naturalistic decision making.
Robert Langer, institute professor and head of the Langer Lab at the Massachusetts Institute of Technology.
John Van Reenen, professor at the London School of Economics.
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