Join Amy Edmondson, a Harvard leadership professor, Carole Hemmelgarn, patient safety advocate, and Gary Klein, a cognitive psychologist, as they dive into the intricate world of medical failure. They discuss profound stories that unveil systemic issues in healthcare, emphasizing the need for transparency and communication to prevent tragedies. The conversation also explores how to learn from failures constructively, shifting focus from blame to understanding, and highlights the role of resilience and relationships in navigating setbacks for greater innovation.

Gary Klein, a cognitive psychologist known for his pioneering work in decision-making, and Theresa MacPhail, a medical anthropologist studying pandemic preparedness, dig into the art of learning from failure. They discuss the innovative premortem technique for anticipating issues within teams. Additionally, they explore the cultural shift needed to embrace failure in education and startups, and how resilience can be built through open discussions about mistakes. The conversation highlights that facing challenges head-on leads to growth and unexpected opportunities.

Send us a textGary Klein, PhD is an internationally renowned expert in decision-making, creativity, and leadership. He is a research psychologist, most famous for pioneering the field of Naturalistic Decision Making (NDM), along with his groundbreaking recognition primed decision (RPD) model, which has been used to revolutionize the way the Marines and Army train their officers. Dr. Klein has written several books, articles, and chapters about these topics, such as Sources of Power: How People Make Decisions, The Power of Intuition: How to Use Your Gut Feelings to Make Better Decisions at Work, and his most recent book, Snapshots of the Mind. He is the founder and CEO of Klein Associates, a consulting firm that specializes in decision-making, creative problem solving, and leadership development. Dr. Klein is a much sought-after keynote speaker and workshop facilitator, and has also developed the widely-used Learning-Focused Leadership model. His work has been honored with awards from the American Psychological Association, the Society for Industrial and Organizational Psychology, and the International Society for Performance Improvement.Be sure to use the Chapters Feature on Apple and Spotify to quickly browse and navigate to segments of this episode.Gary Klein, PhD Gary Klein on LinkedInSnapshots of the MindLinking Expertise and Naturalistic Decision MakingRed Team HandbookNWO Intro with Boyd March 25, 2025 Flow Learning Lab Find us on X. @NoWayOutcast Substack: The Whirl of ReOrientation Want to develop your organization’s capacity for free and independent action (Organic Success)? Learn more and follow us at:https://www.aglx.com/https://www.youtube.com/@AGLXConsultinghttps://www.linkedin.com/company/aglx-consulting-llc/https://www.linkedin.com/in/briandriverahttps://www.linkedin.com/in/markjmcgrath1https://www.linkedin.com/in/stevemccroneStay in the Loop. Don't have time to listen to the podcast? Want to make some snowmobiles? Subscribe to our weekly newsletter to receive deeper insights on current and past episodes.Recent podcasts where you’ll also find Mark and Ponch: The No Bell Podcast Episode 24...

Show Description: “Today we are talking with my friend and business partner, Gary Klein. Gary is one of the pioneers of the Naturalistic Decision Making movement. He is known for moving the study of decision making out of the laboratory and into the wild. In 1989, he invited a small group of international researchers to meet in Dayton, OH to talk about decision making in natural environments and how to study this phenomenon. It was that group of 32 researchers who came up with the term Naturalistic Decision Making. Gary's many contributions include the recognition-primed decision model that has greatly influenced how we all think about decision making and expertise. He and his colleagues developed early cognitive task analysis methods that have been a core set of tools for studying decision making in real world environments. He has mentored countless researchers, including both of us. Gary now lives in Boston, MA. He runs a company called ShadowBox LLC, and is also part-owner and advisor to Applied Decision Science, LLC.” Where to find Gary ShadowBox LLC Website LinkedIn Psychology Today Column Learn more about NDM: Website: https://naturalisticdecisionmaking.org/ Where to find hosts Brian Moon and Laura Militello: Brian’s website Brian’s LinkedIn Brian’s Twitter Laura’s website Laura’s LinkedIn Laura’s Twitter Resources mentioned during the show: Sources of Power by Gary Klein Seeing What Others Don't: The Remarkable Ways We Gain Insights by Gary Klein Timestamps: Gary's first published paper [1:36] How Gary got started in Naturalistic Decision Making [4:48] Gary's research on Israeli aircraft maintainers' coping methods during Yom Kippur War [7:55] Current NDM-related research that Gary is most excited about [12:10] Two of the biggest mistakes of Gary’s career and how he recovered from them [14:53] Gary shares his favorite research stores: -A firefighter whose quick thinking saved several of his colleague’s lives [22:53] -A British naval officer whose quick, life-saving decision was at first mistaken for ESP [28:00] -A neonatal nurse's expert instincts helped save a baby's life [33:33] Suggestions for how the NDM community can help during today's coronavirus crisis 37:15] Where Gary would prioritize funding and research investment right now [44:05] Associative thinking exercise [46:18] How the scientific method is “often a trap” that can limit researchers' learning opportunities [48:55]

Hot Water Expert Gary Klein shares efficient plumbing strategies with Matt, discussing water waste reduction, modernizing codes for water-saving fixtures, and collaboration between architects and plumbers. They highlight preventive measures like floor drains and innovative solutions such as placing water heaters in semi-conditioned attics.

Gary Klein, a cognitive psychologist and founder of Shadow Box, is joined by finance experts Paul Johnson and Paul Sonkin. They delve into the Pre-Mortem method of risk assessment, highlighting its origins in the Air Force and its significance in avoiding investment failures. The trio discusses enhancing decision-making through tools like Shadow Box training and Cognitive After-Action Reviews. They critique common risk mitigation techniques and emphasize the necessity of fostering a candid dialogue in teams to improve outcomes and reduce overconfidence.

How do we make decisions in complex environments? Can we trust our gut? How do we gain insights? In today's podcast I talk to Gary Klein to answer these questions. Dr. Klein pioneered the field of naturalistic decision-making and is an expert on the science of insights. If you've enjoyed our content on the OODA Loop or situational awareness, you're really going to enjoy this episode.

Dr. Gary Klein, a renowned author and researcher in decision-making, shares his insights gathered from decades of study across various sectors, including military and emergency response. He discusses innovative techniques like the pre-mortem method to enhance decision-making under pressure. Klein recounts fascinating lessons learned from firefighters, emphasizing intuition over analysis. He highlights the importance of communication and mentorship in refining tactical skills, and explores how embracing failure can turn setbacks into valuable learning opportunities.

In a fascinating discussion, Gary Klein, a pioneer in naturalistic decision-making known for his innovative PreMortem technique, delves into the complexities of high-pressure decision processes. He emphasizes the crucial role of intuition over exhaustive analysis, sharing insights from fields like firefighting and policing. Klein also highlights the difference between true expertise and mere experience, advocating for scenario-based training. His unique perspective on cognitive biases and the importance of curiosity offers a refreshing take on enhancing decision-making quality.

Gary Klein, a pioneering cognitive psychologist, shares his expertise in naturalistic decision-making and the Pre-Mortem method. Joined by finance professors Paul Johnson and Paul Sonkin, they discuss how anticipating failures can enhance investment strategies. The trio delves into the efficacy of Pre-Mortem analysis, its origins in the Air Force, and its practical applications. They explore cognitive tools like ShadowBox and highlight the importance of psychological safety in team decision-making, emphasizing the value of diverse perspectives in risk assessment.