My guest today is celebrated research psychologist Gary Klein who has spent nearly 50 years studying how and why people make the decisions they do. We discuss naturalistic decision making, the crucial difference between experience and expertise, why some people stagnate and others progress, Cognitive Flexibility Theory, the role of storytelling, surprising ways to gain insights, fixation errors, cognitive biases, mental models, accelerated learning, and so much more. -- Want even more? Members get early access, hand-edited transcripts, member-only episodes, and so much more. Learn more here: https://fs.blog/membership/ Every Sunday our Brain Food newsletter shares timeless insights and ideas that you can use at work and home. Add it to your inbox: https://fs.blog/newsletter/ Follow Shane on Twitter at: https://twitter.com/ShaneAParrish

Send us a textGary Klein, PhD is an internationally renowned expert in decision-making, creativity, and leadership. He is a research psychologist, most famous for pioneering the field of Naturalistic Decision Making (NDM), along with his groundbreaking recognition primed decision (RPD) model, which has been used to revolutionize the way the Marines and Army train their officers. Dr. Klein has written several books, articles, and chapters about these topics, such as Sources of Power: How People Make Decisions, The Power of Intuition: How to Use Your Gut Feelings to Make Better Decisions at Work, and his most recent book, Snapshots of the Mind. He is the founder and CEO of Klein Associates, a consulting firm that specializes in decision-making, creative problem solving, and leadership development. Dr. Klein is a much sought-after keynote speaker and workshop facilitator, and has also developed the widely-used Learning-Focused Leadership model. His work has been honored with awards from the American Psychological Association, the Society for Industrial and Organizational Psychology, and the International Society for Performance Improvement.Be sure to use the Chapters Feature on Apple and Spotify to quickly browse and navigate to segments of this episode.Gary Klein, PhD Gary Klein on LinkedInSnapshots of the MindLinking Expertise and Naturalistic Decision MakingRed Team Handbook AGLX Confidence in Complexity short commercial  Stay in the Loop. Don't have time to listen to the podcast? Want to make some snowmobiles? Subscribe to our weekly newsletter to receive deeper insights on current and past episodes.Substack: The Whirl of ReOrientation Want to develop your organization’s capacity for free and independent action (Organic Success)? Learn more and follow us at:https://www.aglx.com/https://www.youtube.com/@AGLXConsultinghttps://www.linkedin.com/company/aglx-consulting-llc/https://www.linkedin.com/in/briandriverahttps://www.linkedin.com/in/markjmcgrath1https://www.linkedin.com/in/stevemccroneRecent podcasts where you’ll also find Mark and Ponch: The No Bell Podcast Episode 24Acta Non Verba – with Marc...

Show Description: “Today we are talking with my friend and business partner, Gary Klein. Gary is one of the pioneers of the Naturalistic Decision Making movement. He is known for moving the study of decision making out of the laboratory and into the wild. In 1989, he invited a small group of international researchers to meet in Dayton, OH to talk about decision making in natural environments and how to study this phenomenon. It was that group of 32 researchers who came up with the term Naturalistic Decision Making. Gary's many contributions include the recognition-primed decision model that has greatly influenced how we all think about decision making and expertise. He and his colleagues developed early cognitive task analysis methods that have been a core set of tools for studying decision making in real world environments. He has mentored countless researchers, including both of us. Gary now lives in Boston, MA. He runs a company called ShadowBox LLC, and is also part-owner and advisor to Applied Decision Science, LLC.” Where to find Gary ShadowBox LLC Website LinkedIn Psychology Today Column Learn more about NDM: Website: https://naturalisticdecisionmaking.org/ Where to find hosts Brian Moon and Laura Militello: Brian’s website Brian’s LinkedIn Brian’s Twitter Laura’s website Laura’s LinkedIn Laura’s Twitter Resources mentioned during the show: Sources of Power by Gary Klein Seeing What Others Don't: The Remarkable Ways We Gain Insights by Gary Klein Timestamps: Gary's first published paper [1:36] How Gary got started in Naturalistic Decision Making [4:48] Gary's research on Israeli aircraft maintainers' coping methods during Yom Kippur War [7:55] Current NDM-related research that Gary is most excited about [12:10] Two of the biggest mistakes of Gary’s career and how he recovered from them [14:53] Gary shares his favorite research stores: -A firefighter whose quick thinking saved several of his colleague’s lives [22:53] -A British naval officer whose quick, life-saving decision was at first mistaken for ESP [28:00] -A neonatal nurse's expert instincts helped save a baby's life [33:33] Suggestions for how the NDM community can help during today's coronavirus crisis 37:15] Where Gary would prioritize funding and research investment right now [44:05] Associative thinking exercise [46:18] How the scientific method is “often a trap” that can limit researchers' learning opportunities [48:55]

Hot Water Expert Gary Klein shares efficient plumbing strategies with Matt, discussing water waste reduction, modernizing codes for water-saving fixtures, and collaboration between architects and plumbers. They highlight preventive measures like floor drains and innovative solutions such as placing water heaters in semi-conditioned attics.

How do we make decisions in complex environments? Can we trust our gut? How do we gain insights? In today's podcast I talk to Gary Klein to answer these questions. Dr. Klein pioneered the field of naturalistic decision-making and is an expert on the science of insights. If you've enjoyed our content on the OODA Loop or situational awareness, you're really going to enjoy this episode.