Shifting Career Altitudes: Insights from a CPO’s Journey Leading in Nearly Every Function | Anneka Gupta (Rubrik, ex-LiveRamp)
Oct 10, 2024
01:09:53
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Anneka Gupta, Chief Product Officer at Rubrik and former leader at LiveRamp, shares her insights from nearly two decades in tech. She reveals how LiveRamp skyrocketed from $30M to $200M ARR in just three years. Gupta discusses the balance between specialization and broad expertise, the significance of mentorship, and the complexities of migrating Fortune 500 clients post-acquisition. She also highlights the need for product managers to enhance their commercial sensibility and the value of diverse experiences in product leadership for effective decision-making.
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Quick takeaways
LiveRamp's transformative growth was driven by a strategic pivot to connect offline and digital data, emphasizing adaptability in tech.
Anneka Gupta's diverse career highlighted the importance of understanding multiple functions to enhance product management effectiveness.
Involving product managers in sales processes fosters commercial sensibility, enabling teams to better align with market demands and customer needs.
Deep dives
The Journey of LiveRamp
LiveRamp experienced significant growth and transformation over the years, particularly after its acquisition by Axiom. Initially, the company struggled to find product-market fit while experimenting with various data products related to digital advertising. A pivotal moment occurred when the leadership decided to pivot their focus towards connecting offline data with digital advertising, which soon became their core offering. This shift steered the company towards success, highlighting the importance of adaptability in the tech industry.
Navigating Cultural Differences Post-Acquisition
The integration of LiveRamp into Axiom posed unique challenges, particularly in managing the differing cultures and operational styles of both companies. Anika Gupta recalls the initial resistance from Axiom's account teams, who were anxious about losing their established customers to LiveRamp's products. Despite these tensions, the team prioritized moving clients to LiveRamp's solution, demonstrating confidence in their product's capabilities. This integration taught Gupta valuable lessons in stakeholder management and the necessity of transparent communication during significant organizational changes.
The Evolution of Product Management Roles
Anika Gupta's journey in product management reveals the evolving nature of the role, particularly as a company scales. She emphasized the importance of understanding various functions within a business, as her diverse experiences from engineering to marketing and recruiting enriched her perspective as a product leader. By cross-training product managers in sales techniques, Gupta aims to foster a deeper understanding of market demands among her team. This approach illustrates her belief that effective product management requires a balance of technical knowledge and commercial sensibility.
Commercial Sensibility and Its Importance
Gupta highlights the critical need for product leaders to possess commercial sensibility—the ability to understand not just the technical aspects of a product, but also what will resonate with customers financially. She advocates for involving product managers in sales processes to develop this sensibility firsthand. By articulating value propositions effectively and understanding market dynamics, product teams can enhance their strategies for driving product adoption and sales success. Her experiences underline that the best product solutions emerge from a blend of innovation and a clear understanding of market needs.
Lessons for Building New Products
The process of launching a new product, especially in an established company, should begin with thorough validation from potential customers even before development. Gupta emphasizes dedicating resources to market testing and engaging with buyers early to refine product concepts. This iterative approach ensures that teams are aligned with customer needs, allowing them to address critical features while also planning for future scalability. Her advice, focusing on a 'killer feature' that solves an urgent problem, serves as a guiding principle for innovation within competitive industries.
Anneka Gupta is the Chief Product Officer at Rubrik, a cloud management and data security company with a US$6B market cap. Before Rubrik, Anneka spent 11 years leading various teams at LiveRamp, including product, go-to-market, and operations.
In today’s episode, we discuss:
How LiveRamp went from $30M to $200M ARR in 3 years