Eoghan McCabe, co-founder and CEO of Intercom, reflects on his transformative journey returning to his AI customer service platform after a three-year hiatus. He emphasizes the power of intuition and first-principles thinking in business, discussing how he dramatically boosted productivity by 41%. Eoghan shares tactical hiring insights and critiques the crisis in software branding. He also advocates for a culture of ruthless honesty and transparency, while challenging Silicon Valley norms by aligning business practices with personal values.

Krithika Muthukumar, VP of Marketing at OpenAI and former marketing leader at Stripe and Retool, shares her wealth of experience in tech marketing. She reveals Stripe's unique brand identity shaped through meaningful metrics and collaboration. Krithika discusses the importance of craftsmanship in branding and explains how marketing strategies must adapt to various business models. She also highlights personalized trade show engagements that drove Retool's brand awareness and offers invaluable advice for early marketing hires navigating their new roles.

Sam Schillace, Deputy CTO at Microsoft and creator of Google Docs, shares insights on developing technical taste, AI, market timing, and scaling a software company in 2024. He discusses the importance of asking 'what if' questions, lessons on market timing, and the future of AI. The podcast covers topics like developing technical taste, the value of optimism and risk-taking in tech, and the evolution of tech product development.

Casey Winters, a growth expert, shares insights on marketplace scaling, product-market fit, and acquiring demand. They discuss the challenges of competing delivery platforms, supplier quality in software marketplaces, and strategies in the car sharing market. The importance of user behavior in consumer-based businesses and common errors in marketplace growth are also explored.

Milin Desai, CEO at Sentry and former GM at VMware, discusses Sentry's success factors, developer-centric approach, lessons on pricing from VMware, and being an external CEO. They touch on forging successful relationships, transitioning to a BSL license, value-based pricing, targeting forward-thinking developers, building for scale, and reflections on influential figures and lessons learned.

Guest Matt MacInnis, COO at Rippling and former CEO at Inkling, shares insights on culture, org-design, and product strategies. Topics include characteristics of great CEOs, leading with kindness and impatience, and fighting entropy in business. The discussion delves into hands-on leadership, effective marketing strategies, and the importance of first principles thinkers in go-to-market teams. Additionally, the episode explores anti-patterns in business success, organizational behavior, and the journey of self-acceptance and empowerment.

Former CEO of Square, Alyssa Henry, shares insights on navigating different tech cultures, lessons from Amazon, Microsoft, and Square, and the importance of 'Minimum Remarkable Products'. Discussion includes insider reactions to AWS launch, exploring pioneer vs. fast-follower companies, and balancing priorities in tech giants.

Guest Adam Nash discusses building platforms, delighting customers, disrupting donor-advised-funds, LinkedIn strategy lessons, leadership transitions. Insights on successful digital platforms, strategic decision-making, interconnectedness of product and company strategy, product development at LinkedIn, Wealthfront and Robinhood strategies, intentional product design for customer delight.

Eilon Reshef, Co-founder at Gong, shares insights on recording sales calls, finding product-market fit, design partnerships, AI in B2B sales, and the future of AI. The episode covers lessons from riding the AI wave since 2015, expanding into multi-product offerings, and the importance of design partners in scaling a startup.

Learn from Dennis Pilarinos, founder of Unblocked, as he shares culture/product lessons from Amazon, Apple, Microsoft. Dive into building/scaling DevTools, finding product market fit, dealing with AI complexities, and prioritizing mental health as a founder. Discover common hiring mistakes and key insights on team dynamics and product success in the tech industry.