Reciprocity is a powerful principle in influencing others, where giving value through information or resources can improve outcomes.
Popularity and social proof are important in persuasion, as people tend to follow the crowd and say yes to choices that others have made.
Deep dives
The Power of Reciprocity in Influencing Others
Reciprocity is a fundamental rule in human societies that obliges us to give back to others who have first given to us. By using reciprocity in influencing others, we can give value to people through information or resources that improve their outcomes. This principle is effective in sales strategies, as exemplified by Joe Gerard, the world's greatest car salesperson, who sent greeting cards to his customers every month, expressing his liking for them. By using the liking principle, which states that we prefer to say yes to people we like, Joe Gerard built rapport and trust with his customers, leading to tremendous sales success.
Using Similarity and Compliments to Influence
The liking principle also emphasizes the importance of similarity and compliments in influencing others. We are inclined to like people who are similar to us, and genuine compliments further enhance this liking. Research shows that pointing out commonalities between individuals or giving sincere praise can greatly influence their receptiveness to ideas or offers. For instance, studies have demonstrated how even small similarities or shared experiences can significantly increase the chances of people complying with requests or making favorable decisions.
Harnessing the Power of Popularity and Social Proof
Popularity and social proof play a significant role in influencing others. People tend to follow the crowd and prefer to say yes to things that many others have chosen. Social proof can be harnessed by highlighting the popularity, positive feedback, or trends associated with a product, idea, or service. Testimonials from experts or peers can further enhance the perception of social proof. Additionally, people's behavior can be influenced by the fear of missing out (FOMO), making them more likely to conform to popular choices or trends.
The Persuasive Impact of Authority and Unity
Authority and unity are two influential factors in persuasion. Authority relies on the expertise of individuals or credible sources to influence others. People tend to trust and follow the guidance of those they perceive as experts in a particular domain. Unity, on the other hand, involves creating a sense of shared identity or belonging between individuals and the communicator. When people feel a connection or similarity with the communicator, they are more likely to comply with requests or be influenced by their message. The principle of unity can be strengthened by emphasizing commonalities, aligning with shared goals, or highlighting shared experiences.
What are the best strategies to get people to say “Yes” to your requests in life? Acclaimed psychologist Robert Cialdini dives deep into the seven small things that make a huge impact in influencing others, as well as the difference between being influenced and being manipulated into making decisions. What are the tactics, how do they work, and how do we defend against them? This episode is jam-packed with practical advice that will make you more persuasive in life.
Known colloquially as “The Godfather of Influence,” Cialdini is a foundational expert in the science of influence and how to apply it ethically in business. His books, including Influence: Psychology of Persuasion and Pre-Suasion, have sold more than 7 million copies in 44 different languages, and he is the Regents’ Professor Emeritus of Psychology and Marketing at Arizona State University.
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