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#122 Robert Cialdini - The Principles of Persuasion

The Knowledge Project

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Authority vs. Expertise: The Power of Influence

This chapter examines the difference between being in authority and being recognized as an authority, emphasizing the benefits of genuine expertise over coercive power. Through a case study of Bose Acoustics and the role of testimonials, it highlights how credible endorsements and the scarcity principle can enhance product appeal and consumer trust.

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